Tata Motors Finance’s SCV Chatbot
TIM Conferred with Finnoviti 2023 Award
Tata Motors Finance won the Finnoviti 2023 award for its newly launched SCV Chatbot TIM at the 11th edition of the Banking Frontiers Finnoviti Awards 2023.
Moving ahead, Chatbot TIM's interface is expected to expand its operational capabilities across all product offerings, further enabling Tata Motors Finance to provide its customers with last-mile, seamless access to finance and emerge as a digitally enabled tech-first organization.
For years, the Banking Frontiers Finnoviti Awards have been celebrating organizations for their innovative capabilities, while acknowledging the driving force behind a mindset that prioritizes innovation within the BFSI ecosystem.
The AI integrated Chatbot TIM is designed to enable quick loan eligibility checks, fast-track loan approvals, improve login-to-disbursal ratios, and enhance the retail of Tata Motors and dealer partners.
Additionally, the chatbot TIM is now equipped to enhance the overall customer experience while boosting the sales and finance teams' efficiency and effectiveness, yet another concrete effort towards embracing ‘quality as a way of life’ at Tata Motors Finance.
At Tata Motors Finance, customers are at the core of our every endeavour. The award underscores TMF's commitment to driving innovation and leveraging cutting-edge technologies to provide enhanced value for our customers and dealer partners.