Workforce Update:
Navigating Towards Quality and Organizational Excellence
In its continuous and unwavering pursuit of organizational excellence, Tata Motors Finance (TMF) has undertaken a comprehensive array of strategic structural reforms. Rooted in a deep commitment to efficiency, innovation, and synergy, these reforms have a singular objective: to firmly establish TMF as the ‘preferred’ and ‘trusted partner of first resort’ for automotive financing.
The strategic structural reforms are implemented to not only elevate TMF to newer heights of quality service but also to reinforce its reputation as a leader in the automotive financing industry.
Integration of Collection & Credit:
Globally banks run credit and collections under one vertical structure, primarily because it allows an effective feedback channel between sourcing and collections that can quickly respond to evolving market conditions and curate the right portfolio mix.
Rohit Sarda has additionally taken on the role of heading Collections with all National Collection Managers reporting to him. Rohit is being designated as Chief Credit and Collections Officer.
Digitalization & Business Process Reengineering:
TMF requires agile, automated, and simplified processes that are seamlessly modern. Recognizing the criticality of process reengineering and digitalization in our journey of excellence, the Operations department has been aligned with our Technology team to drive efficiency by harnessing the power of digitalization.
Neeloy Majumder is redesignated as Chief Operating Officer – Technology and will spearhead strategic initiatives focused on process improvement, operations, and digital transformation.
Unification of Sales and Marketing:
a) Key Account Management (KAM): The role of Payment Solutions Group is being expanded to include managing relationship with Large Accounts in select locations having greater than Rs. 3 Cr exposure. The Group will be led by Bhirju Bhagat who will be supported by Puneet Saxena (NSM) for North and West regions) and Dharmendra Reddy (NSM for South and East regions).
b) Synergizing TML new vehicle financing business: To ensure strong focus and to develop strong retail relationships through an integrated distribution structure, New vehicle businesses comprising MHCV and ISLCV are unified.
Paras Jha is now heading new commercial vehicle financing (NCV) vertical.
Sourcing from KAM customers continues to remain under Paras Jha while Bhirju Bhagat will oversee mining, structured lending, and cross selling for large relationships. Both KAM and NCV teams are now working in unison to deliver value to customers by offering all available and relevant products.
