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The Success of every organization leans on its foundations of trust, transparency and the consistency of value that it can bring to its customers. To this end, we formulated a ‘Bill Of Rights’ that outlines our Promises and Commitment to our Customers.
Dear Customer,
As a patron of Tata Motors Finance Limited, you shall have these rights
Information On Products & Services, Terms & Conditions
RIGHT NO 1
Information
in a language preferred & understood by you on all material aspects of the deal.
RIGHT NO 2
Accurate & timely disclosure
of all terms & conditions including material terms such as Interest rate, charges & fees.
RIGHT NO 3
Ask for & receive all updated information
on your loan account through email / website query or letters.
Loan sanction, documentation and disbursements
RIGHT NO 4
Be treated without discrimination
on the basis of gender, race or religion.
RIGHT NO 5
Know the terms
of all terms & conditions including material terms such as Interest rate, charges & fees.
RIGHT NO 6
Know the status
of your loan application, not later than 21 days from the date of submission of requisite documents.
RIGHT NO 7
Refuse payment
without a valid official receipt for any or all amounts paid towards your loan account.
Loan servicing & closure
RIGHT NO 8
Seek assistance
Write, call or visit any of the branches of the company & speak to TMFL authorised representatives to discuss in person, seek assistance on services offered / availed.
Feedback & complaints
RIGHT NO 9
Right to be heard
To provide feedback & suggestion on products, services or processes through letters, email, toll free number or website.
RIGHT NO 10
Right to complain & escalate
Register a complaint, receive a reference number and seek escalation of the complaint within the company in case the complaint is not fully redressed to your satisfaction in a fair, transparent and reasonable manner.
